Shipping & Returns

Shipping Information

We ship our shawls with care to ensure they arrive in perfect condition.

  • Shipping Locations: Italy & European Union (international shipping available)

  • Processing Time: Orders are processed within 1–3 business days

  • Delivery Time:

    • Italy: 2–5 business days

    • Europe: 4–7 business days

  • Shipping Partners: Trusted courier services for safe and timely delivery

  • Tracking: A tracking number will be provided once your order is shipped

Please note that delivery times may vary during peak seasons or due to customs procedures for international orders.

Returns & Exchanges

Your satisfaction is important to us.

  • Return Window: You may request a return within 14 days of receiving your order

  • Condition: Items must be unused, unworn, and in original packaging

  • Exchanges: Exchanges are accepted for size or product issues, subject to availability

  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Once your return is received and inspected, we will notify you regarding approval and processing.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

How to Start a Return

To request a return or exchange, please contact us at:
📧 support@hfswatshawls.com (replace with your actual email)